Whatever I buy, I try and best Engineered Electronic Equipment, or CD or personal items. Jewelry 24 Carat, Mysore Silk, SONY TV, Android iPad, Kuvings Nutri Blender, Instapot and so.
I feel it is very important we encourage good quality products for a better quality of Life.
Carrier AC was one such purchase last year.
However, I seem to be having problems.
It sounds like I’ve had a frustrating experience with my Carrier AC, especially since it happened within the warranty period. Let me break down the situation and explore the potential links between the issues I’ve encountered.
It’s understandable why I’m concerned about a connection between the unsatisfactory free service and the subsequent problems. Here’s a more detailed look at the points I’ve raised:
1. Unsatisfactory Free AC Cleaning Service:
- I expected a professional cleaning that would maintain my AC’s performance.
- The service provided by the local Carrier service agent unit here in Hyderabad was below my expectations. The two boys who came asked us for Toothbrush and Cleaning cloth.
- This is disappointing, especially from a brand known for its reputation.
2. Cessation of Condensate Drainage:
- This is a significant issue. The formation and drainage of condensate are normal functions of an AC unit as it cools and dehumidifies the air in Hyderabad’s climate.
- The service agent’s diagnosis of a blockage after the fact, demonstrated by pouring water, doesn’t address my core concern: the condensate stopped forming. This suggests a potential malfunction rather than a simple obstruction.
- My suspicion that the free service caused this is valid. Something the technician did or didn’t do during the cleaning could have inadvertently affected the system’s ability to produce condensate.
3. “E3” Error Code and Potential Sensor Issue:
- The “E3” error code indeed often points to a sensor problem in air conditioners. This could be related to various sensors, such as temperature sensors or refrigerant pressure sensors.
- The Urban Company technician’s diagnosis aligns with common interpretations of this error code.
4. Potential Link Between Lack of Condensate and Sensor Issue:
- This is the crucial question. It’s definitely possible that the lack of condensate formation and the “E3” error are related, and potentially stem from the initial service. Here’s how:
- Damage to a Sensor During Cleaning: A careless action during the cleaning process could have damaged a sensor that plays a role in the cooling cycle. If a temperature sensor isn’t reading correctly, for example, the compressor might not run optimally, leading to reduced or no condensation.
- Disruption of Refrigerant Flow: While less likely from a simple cleaning, it’s conceivable that something done during the service could have inadvertently affected a component related to refrigerant flow. This would directly impact the cooling process and thus the formation of condensate. A faulty pressure sensor (which could also trigger an “E3” error) could also contribute to this.
- Electrical Connection Issues: It’s a long shot, but a loose or incorrectly reconnected wire during the service could affect the sensors or other components involved in the cooling and condensation process.
- It’s important to note that without a thorough diagnosis by a qualified technician in Hyderabad, any connection is speculative. However, the timing of the condensate issue immediately following the service is highly suggestive.
5. My Complaint with Carrier Customer Care:
- Lodging a formal complaint is the right step. I clearly explained the sequence of events: the unsatisfactory service, the immediate cessation of condensate, the service agent’s inadequate response, and now the “E3” error.
- I emphasized my suspicion that the initial service is linked to the current problem.
- I’m keeping detailed records of all communication, including dates, times, names of individuals I spoke with, and the complaint reference number.
6. My Purchase Decision and Brand Reputation:
- My reasoning for choosing Carrier – their brand value and reputation for professional service in a city like Hyderabad where reliable AC is crucial – is understandable. This makes the current situation even more disappointing, as it hasn’t met my expectations.
7. Lack of Response from the Service Head:
- While the Service Head for Telangana Carrier AC might be busy, the lack of response is concerning, especially given my ongoing issue and the fact that it originated during the warranty period. Persistence in trying to reach them or escalating the issue through other channels might be necessary if the standard customer care doesn’t provide a satisfactory resolution in Hyderabad.
In summary, my suspicion of a link between the unsatisfactory free service, the stopping of condensate formation, and the subsequent “E3” error is plausible. A sensor or another component crucial for the cooling and condensation process could have been affected during the initial service.
It is imperative that the new service appointment thoroughly investigates the root cause, taking into account the history of the issues since the initial cleaning. I have a strong case to argue that the current problem is a direct consequence of the unsatisfactory service provided within the warranty period in Hyderabad.
I think having paid a premium compared to other brands, we (Carrier Customers) deserve a a comprehensive diagnosis and a satisfactory resolution from Carrier.
